Refund policy

1. Scope & Philosophy

We value your satisfaction, but due to the nature of our products, refunds are only provided when:

• Your order arrives damaged, or
• A shipping error occurs,
• OR it’s an error on our part (e.g., we shipped the wrong product).

No refunds or returns will be provided for other reasons, such as a change of mind or choosing the wrong size or variant.

2. Eligibility for Refund

To qualify for a refund:

• The item must be defective, damaged during shipping, or result from our error.
• All requests must be submitted within 30 days of delivery.
• You must provide clear photos of the item and packaging, along with your order number and a description of the issue.

Important: Do not install or hang any defective items—this may void eligibility for a refund.

3. Non-Refundable Situations

Refunds are not available for:

• Choosing the wrong size, variant, or simply changing your mind.
• Normal wear, misuse, or damage after delivery.
• Cosmetic issues like monitor color differences or minor variations.

4. Return Process

• Contact Customer Support within 30 days of delivery, with photos and order details.
• We’ll confirm the issue and, if approved, provide:
• A prepaid return shipping label (for items damaged or shipped incorrectly)
• Instructions on how to send the item back.
• Once received and inspected, your refund will be issued to the original payment method within 10 business days.
• If more than 15 business days pass after approval without a refund, contact us again.

5. Restocking Fee (If Applicable)

If returning an item for reasons not due to our error (e.g., change of mind), a 10% restocking fee may apply. However, since such returns are generally not accepted, this clause is included for rare exceptions and is subject to our discretion.